Telehealth Psychology Sessions

I am now providing Telehealth services.  Telehealth sessions have been made available to help prevent the spread of COVID-19. Telehealth services now attract a Medicare rebate for all clients.
Some people feel understandably apprehensive about switching from face to face sessions to on-line Telehealth sessions, so i've compiled some information here about how it works.

What is Telehealth

  • Telehealth is basically a fancy word for a video chat or can be just a phone call.
  • The Telehealth platform I use is called Coviu. Coviu allows me to deliver video and audio sessions while adhering to the strict privacy requirements of the profession and the Australian Government.
  • It is easy to use.
  • You do not need to download anything. 
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What do i need

You will need the following:
  • A private space
  • A device connected to the internet (computer/ipad/smartphone)
  • A decent internet connection and webcam (most devices have one built-in)

How does it work

What clients are saying about Telehealth

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​Thanks to everyone who has provided feedback
over the first two weeks of providing
Telehealth sessions. 


I'm pleased to report that clients are consistently
rating Telehealth sessions between "Not quite
as good as face-to-face, but ok" and
"Equivalent​ to face-to-face".

Client Comments

  • the technology is easy to use
  • i like that i can be at home in a familiar and safe space
  • the sound quality was poor but otherwise ok*
  • i felt really comfortable, it was actually easier not to have to travel
  • no issues, i just prefer in person
  • i prefer face to face for the physical connection, but otherwise it's the same
  • it was much better then i expected
  • the interaction didn't feel any different
  • the audio problems were annoying but the content was still the same and i'll definitely do it again*
  • i liked the whiteboard feature
  • i can see the benefit of it and appreciate that you can offer it at this time
  • playing games on the whiteboard at the start made it feel less weird

*Audio issues have been experienced with certain versions of i-phones and are remedied by the use of headphones. This problem is being worked on.
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Tips for getting the best out of your Telehealth appointment

  • Set yourself up before the appointment in a private well lit space
  • Set up your device and check the view through the webcam, try to make sure that your entire face and shoulders are in the picture
  • if using a mobile phone or tablet, find a way to prop it up in a convenient spot so you don't have to hold on to it for the whole session
  • if using a mobile phone have headphones handy, some calls have had a bit of a feedback echo that is remedied by the use of headphones
  • Turn off or mute any notifications that might come through and distract you
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Tip Sheet for Telehealth


​​The Australian Psychological Society have developed an information sheet for consumers about accessing Telehealth services.  You can view the tip sheet by clicking the button below.
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